Privacy Policy

1. Responsible Party and Data Protection Officer

The responsible party for data processing under the Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other privacy laws is:

TVAVO
1340 Lawrence Ave W, North York, ON M6L 1A7, Canada
Email: [email protected]
WhatsApp: +1 819-509-9400

We have not appointed a formal Data Protection Officer as we are not required to do so. For privacy questions, you can always contact us directly via email or WhatsApp.

2. General Information

The protection of your personal data is important to us. We treat your personal data confidentially and in accordance with statutory privacy regulations and this privacy policy. Use of our website is generally possible without providing personal data. Where personal data (such as name, address, or email address) is collected on our pages, this is always done on a voluntary basis where possible. This data will not be passed on to third parties without your express consent. One time payment, no hidden fees – that includes no hidden data sharing.

Please note that data transmission over the internet (e.g., when communicating via email or WhatsApp) may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

3. Collection and Processing of Personal Data

We collect, process, and use personal data only if you voluntarily provide it, for example as part of an inquiry, order, or when contacting via WhatsApp. What data is collected can be seen from the respective input forms. We use this data to execute the contract, process your requests, and for technical management of TVAVO.

The following data is collected when placing an order for TVAVO:

• Name – for personal address and invoicing
• Email address – for sending login credentials, invoices, and important updates about your TVAVO subscription
• Phone number – for WhatsApp support and subscription management
• IP address – for technical support, security, and fraud prevention
• Payment information – processed via secure payment providers (we do not store credit card details)
• MAC address – when using MAG Boxes for activation (app activation offered on 6+ month plans)
• Device information – to optimize streaming quality and diagnose technical issues

4. Legal Basis for Processing

Your personal data is processed on the following legal bases:

• Performance of a contract – for delivering our IPTV service with 1.3M+ channels, no buffering, stable server
• Legitimate interest – for customer service, fraud prevention, and service improvement
• Legal obligation – for complying with tax and administrative obligations
• Consent – for marketing communications (if applicable)

5. Purposes of Data Processing

We use your personal data exclusively for the following purposes:

• Delivery of our IPTV service with 1.3M+ live channels and 60,000+ VOD content in 4K/8K quality
• Processing payments via credit card, PayPal, or cryptocurrency (one time payment, no hidden fees)
• Customer support via WhatsApp, email, and phone (24/7 support)
• Information about important changes, maintenance work, or subscription renewals
• Improvement of our service and user experience
• Fraud prevention and combating misuse
• World Cup 2026 content delivery and optimization

6. Transfer of Data to Third Parties

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only share your data with third parties if:

• you have given your express consent,
• the transfer is necessary for the performance of the contract,
• there is a legal obligation, or
• the transfer is necessary to protect legitimate interests.

Recipients of your data may include:

• Payment service providers (PayPal, crypto providers) – for secure payment processing
• Hosting partners – for providing our servers and technical infrastructure
• WhatsApp (Meta) – for customer communication and support

We never sell your personal data to third parties. All external providers we use have privacy agreements that comply with PIPEDA, GDPR, and CCPA standards.

7. Retention Period

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by statutory retention periods:

• Account data – for the duration of your active subscription + 12 months after termination (for legal and administrative purposes)
• Communication data (WhatsApp/email) – 24 months after last contact
• Payment data – 7 years (statutory retention period for financial records)
• Technical logs (IP addresses) – maximum 12 months

8. Your Rights

As a data subject, you have the following rights, which you can exercise at any time free of charge:

• Right of access – You can request information about the data stored about you.
• Right to rectification – You can request correction of inaccurate data or completion of incomplete data.
• Right to erasure – You can request deletion of your data.
• Right to restriction of processing – You can request restriction of processing of your data.
• Right to data portability – You can request transfer of your data in a machine-readable format.
• Right to object – You can object to the processing of your data.
• Right to withdraw consent – You can withdraw previously given consent at any time with future effect.

To exercise your rights, contact us via WhatsApp or email. We will process your request within 4 weeks as legally required.

9. SSL/TLS Encryption

This site uses SSL or TLS encryption to secure the transfer of confidential content, such as requests you send to us as a site administrator. You can recognize an encrypted connection by the fact that the address bar of the browser changes from "http://" to "https://" and by the lock symbol in your browser bar. When SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.

10. Cookies

Our website uses only functional and analytical cookies to make the website function properly and to improve it. We do not use tracking cookies for advertising purposes. You can disable cookies via your browser settings, but this may affect the functionality of the website.

11. Privacy during WhatsApp Communication

We use WhatsApp Business for customer communication. WhatsApp (part of Meta) may process certain data. We have a data processing agreement with Meta and only use WhatsApp Business functionalities. Information about data processing on WhatsApp can be found in WhatsApp's privacy policy.

12. Privacy for Children

Our service is not directed to children under 18 years of age. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child under 18, please contact us so we can delete this information.

13. Canadian Privacy Compliance (PIPEDA)

As a service provider operating in Canada, TVAVO complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes:

• Obtaining consent for the collection, use, and disclosure of personal information
• Limiting collection to information that is necessary for the purposes identified
• Using personal information only for the purposes for which it was collected
• Retaining personal information only as long as necessary
• Protecting personal information with appropriate security safeguards
• Being open and transparent about our privacy practices

Canadian customers have the right to access and challenge the accuracy of their personal information, and to have it amended as appropriate.

14. US Privacy Compliance (CCPA)

For California residents, TVAVO complies with the California Consumer Privacy Act (CCPA). This includes:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

California residents can exercise these rights by contacting us via email or WhatsApp.

15. Changes to the Privacy Policy

We reserve the right to amend this privacy policy if necessary to comply with changing legal requirements or changes to our service. The most current version is available on this page with the date of the last change. For important changes, we will actively inform you via WhatsApp or email.

16. Right to File a Complaint

You have the right to file a complaint with a data protection supervisory authority about our processing of your personal data. However, we would appreciate it if you would contact us first so we can find a solution together.

Office of the Privacy Commissioner of Canada
Website: priv.gc.ca
Toll-free: 1-800-282-1376

California Attorney General
Website: oag.ca.gov/privacy

17. Contact for Privacy Questions

For questions about privacy, exercising your rights, or about this privacy policy, please contact us:

• Email: [email protected]
• WhatsApp: +1 819-509-9400
• Mail: 1340 Lawrence Ave W, North York, ON M6L 1A7, Canada

We are happy to help with all your questions about TVAVO and the associated privacy aspects of your IPTV experience. 1.3M+ channels, no buffering, stable server, 24h trial – one time payment, no hidden fees.